Produs | Opțiune | Cantitate |
---|
Expert support whenever you need it
- Highly-trained professionals are at your disposal 365/24/7
- Save on IT-related costs and free up your IT resources
- Respond to security issues quickly and protect your reputation
- Get priority for your request to increase uptime
Why choose ESET Premium Support?
ESET Premium Support Service gives you 365/24/7 access to customer care specialists with years of experience in IT security. Receive assistance when installing major upgrades, during migrations and with other tasks.
Premium Support |
Standard Support |
|
---|---|---|
Critical Severity Response Time |
2 hours |
1 business day |
Serious Severity Response Time |
4 hours |
Best effort |
Common Severity Response Time |
1 workday |
Best effort |
Support availability |
365/7/24 |
7:00-18:00, business days only |
Priority call queuing |
Yes |
- |
Caller Entry Point |
Specialists/Experts (ESET HQ) |
Frontline (ESET Partner) |
Customer Contacts |
Unlimited |
- |
Proactive Informative Services |
Yes |
- |
Comprehensive Incident Reports |
Yes |
Yes |
Major Upgrades |
Assistance |
- |
Service Pack Installation |
Assistance |
- |
Software Migrations |
Assistance |
- |
|
Take your IT security to the next level
Our ESET Premium Support service gives your company or organization uninterrupted access to professional assistance. Ensure maximum uptime and productivity and increase the value of your ESET security solutions, so that you can better focus on running your business.
Business Benefits
- Keep your business running without interruptions
- Improve the security profile and trustworthiness of your company by responding to issues quickly
- Save on IT costs
- Free up your IT resources
- Receive proactive information from a pioneer of IT security
IT Benefits
- Highly-trained customer care specialists are at your disposal 365/24/7
- Receive expert information directly from the makers of our technology
- Track the history of your support tickets
- Get priority on support calls to quickly resolve your IT security issues
- Receive technical assistance during major upgrades, installations of service packs and software migrations
Related Information
Solicitați acum
Vă rugăm să ne lăsați datele de contact, astfel încât să vă putem oferi o licență trial gratuită și o ofertă personalizată adaptată la nevoile companiei dumneavoastră, fără niciun angajament.
Ușor de gestionat
Implementați ușor, configurați și gestionați facil soluția de securitate din fața unei singure console de administrare remote.
Licențiere simplă
Mixați și combinați după nevoie licențele pe mai multe platforme (Windows, Mac, Linux) și dispozitive (computere, smartphone-uri, tablete și servere).
Consum mic de resurse
Toate soluțiile noastre sunt concepute să aibă un impact redus asupra sistemului și utilizează actualizări de dimensiuni mici care nu vor afecta performanța.
Pentru acasă
Pentru business
Infrastructură